The following papers were published by me as sole or co-author during my 8 year tenure with Gartner. Most of them are no longer accessible via Gartner but still contain valid advice and assessments. The selection represent samples for personal review. For productive use, I recommend you use the Gartner knowledge base www. gartner.com to check out if they are still available via regular procurement under existing copyright.
New SAP Maintenance Option Offers Longer-Term Support at Higher Cost 2010
Eight Criteria for Evaluating Software License Metrics 2011
What every global CIO should know about German Works Council 2011
IT Procurement Advice on Negotiating Oracle’s Ordering Document 2011
Q&A How Can ERP Recurring Costs Be Contained 2008
Toolkit How to Choose the Right SAP Support Program 2010
SAP Support Offering Extends Solution Management Beyond SAP 2008
SAP Enterprise Support Becomes a Common Support Program 2008
German Perspective SAP Support Offering Extends Solution Management Beyond SAP 2008
Toolkit Manage Software Support Renewals 2011
Toolkit First 100Days as the Head of Procurement 2009
Five Steps to Licensing SAP Business Functionality 2008
New Benchmarking to Guide SAP Enterprise Support Fees 2009
BEA Customers Should Seek Contractual Protections before Acquisition by Oracle 2008
Leverage Service-Oriented Business Applications towards better Software Contracts 2008
IT Procurement Best Practice Leverage Services to Buy Products More Competitively 2008
Proof of SAP Maintenance Value Still Pending 2009
Reduce IT Spending on Software Shelfware Support Fees 2008
Guidelines for Responding to SAP’s Increased Maintenance Fees 2008
Trends on Better IT Asset Management 2008
Findings From the Gartner Survey on SAP Enterprise Support 2009
New SAP Maintenance Option Offers Longer-Term Support at Higher Cost 2010
Mitigate Risk and Optimize Value in SAP Enterprise Agreements 2009
Best Practices for Confirming Software Inventories in Software Asset Management 2009
German Perspective Guidelines for Responding to Increased Maintenance Fees 2008
Regional Compromise Is SAP’s Response to Customer Objections 2009
After the Software Audit Dealing With the Aftermath 2010
Use the Right Criteria to Evaluate Software License Metrics 2009
Navigating the SAP and SUGEN Enterprise Support Arrangements 2009
Midmarket Companies Were Addressed at Sapphire 2008 but where not the Central Audience
The Seven Golden Rules for Industrialized IU Services 2009
German Perspective 11 Options to Optimize IT Costs in 2009
What Oracle’s U.S. Price Increases Mean to Your Organization 2008
Oracle Lawsuit May Impact Rimini Street’s Delivery of Services 2010
Rimini Street Responds to Oracle Complaint and Files Countersuit 2010
Five Ways to Improve Investment Confidence and Returm on IT Asset 2009
Inquiries Indicate That Clients Should Be Prepared for an Audit 2009
How Flexible IBM, Microsoft, Oracle and SAP Have Been 2009